We offer free shipping to anywhere in the continental USA.
Hawaii, Alaska and Canada
Unfortunately, we can't offer free shipping to our far away customers as it's just too darn expensive.
All Jewelry Boxes and Valet Boxes must be shipped back via UPS. Please save the shipping cartons just in case you need to return your jewelry box
Continental USA Customers
We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, we will gladly pay return UPS shipping for a full refund or exchange. We just ask that you return it within 90 days and use the original packaging. To request a return, fill out the Request a return form to request a return authorization. Please include the order number and item(s) you wish to return.
Hawaii, Alaska and Canadian Customers
Unfortunately, we can't afford to be so generous with our far away customers due to expensive shipping costs. Wish we could. (Having said that, please let us know your situation. We certainly want to be fair and for you to be totally happy with your Heartwood experience.)
Our Jewelry Boxes and Valet Boxes need special attention. They must be shipped back via UPS in original shipping containers.
We have several options for shipping, depending on how fast you wish to receive your order. We are located in Rockford, IL so the closer you live to us, the faster you will receive your goods. Most orders are shipped 2-3 business days after we receive the order. With all shipping methods, you will receive an email with tracking info as soon as your package has been shipped.
During the summer and holiday seasons please note that processing some products may take extra time. If it's in stock, and does not require laser, we will ship within 1-2 business days, it's that quick and easy! Please note that USPS does not guarantee any delivery times. If you need a guaranteed transit time, please ship your order via UPS.
**In order to maintain the beauty of your Jewelry Box and ensure it does not get damaged during shipment, we are only able to ship via UPS for this product**
Our customer's satisfaction is very important to us! If, for any reason, you or your gift recipient are not happy with our product(s), please do not hesitate to let us know. We will gladly exchange for same price products or issue a refund within 60 days of purchase. It's that simple!
Log in to view your order history, order status and tracking numbers at the My Accounts Page.
For your convenience, we accept PayPal and the following major credit cards: Visa, Mastercard, American Express and Discover. If you have any questions about payment options, please feel free to email or call us and we would be happy to assist you.
At this time, we only accept orders from the United States and Canada. We are also unable to ship to international military addresses.
Heartwood Creations is not held responsible for any customs or brokerage fees when shipping to Canada. We do not keep track of these charges as they vary for different countries.
After ordering, you will receive an several emails confirmations notifying you of the progress of your order. First, we will confirm receipt of your order within a few minutes of ordering. Next, you will be notified when your order ships. Finally, you will receive a confirmation that your package was received by your recipient.
Typically we ship orders very quickly, however, we do allow orders to be cancelled up until they are shipped. Please contact customer service to cancel your order by phone at (800) 779-1768 or by email at email@example.com.
Yes, completely safe. This web site is secured using an SSL Digital Certificate. It is guaranteed 100% safe to use your Visa, Mastercard, Discover, American Express or PayPal account.
We would love to hear your feedback as well as how you are using our products. Send your comments, compliments, photos, stories, or questions to firstname.lastname@example.org.
Heartwood Creations is located in Illinois. Sales tax applies to all orders shipped within the state of Illinois. Orders shipped outside of Illinois are not subject to Illinois sales tax, however, your state may require you to declare your purchase and pay appropriate sales tax. Check with your individual state requirements for more details.
Please rest assured that secure servers allow this site to be as safe as giving your credit card number to our customer service representatives over the phone. Secure Socket Layers (SSL) prevent others on the internet from seeing your information as well. We will never sell your private information to others and will only use it to contact you regarding sales and promotions for our products.
Your information is entered securely into our databases and cannot be accessed by other parties.
We will only use your personal information to contact you regarding your orders or questions. We do not share, rent or sell personal information.
In the event that you lose the instructions for your puzzle box and are not able to open it, please go to the product page. Each puzzle box has the instructions under tabs labeled “Instructions”.
Wood has a tendency to darken in color with age. We recommend that you do not store any of our boxes under direct lighting (lamp light or sunlight) as this has a tendency to expedite the color changing process. Our boxes feature a smooth lacquer finish. If they become dirty for whatever reason, a soft damp cloth will usually suffice. Please refrain from using any chemical cleaners on our products which can strip the lacquer off the product.
We purchase our inlays and marquetry from a variety of artists across the country and around the world to bring you the finest detailing. As such, each inlay or marquetry design is crafted from many different wood types. If you have a question regarding your inlay or marquetry design, please contact customer service, and they will be happy to provide you with as much information as possible.
If you are interested in custom laser on our products, please provide a copy of the design along with the quantity needed to email@example.com for consideration. We will get back to you with an answer if we can accept the job and a price quote, if applicable. (Note: Not all products in our line are able to be laser engraved.)
Unfortunately, at this time, we are not accepting "custom made" product size requests, alterations to our stock products or custom laser engraving requests on products other than our own.
We strive to keep all items in stock. However, due to demand and availability of natural woods we may be out of stock on certain items. For a complete list of out of stock items click here.
Our items are available for purchase at a store near you. Please use our Store Locater found on our Home Page to find the closest shop. Be advised that not all of our retailers stock all of our products, but they would be happy to order a specific piece for you.
If you own a store and wish to carry our products, please follow the link at the bottom of our retail site called “Wholesale.” This will take you to our wholesale site where you can apply to become a retailer.
Over 40 years ago, Mike Fisher crafted his first Secret Box for his girlfriend. Since then, his passion for woodworking has grown into both a career and a world-renowned business, Heartwood Creations. Established in 1978 in Rockford, Illinois out of a small garage in Mike Fisher's home, this was the first location for his business. After a decade, Heartwood moved into our current facilities and have been expanding and improving our product line and woodworking techniques ever since.
We quickly earned a reputation as a group of talented craftspeople from America’s heartland whose products are now shown in many of the finest galleries and craft shops both in the United States and internationally. While our company has grown and new products have been created, the Classic Secret Box remains our trademark. The small heart that is burned on the back of each box is our craftsman’s mark that signifies a Heartwood original. Proudly handmade in the USA, Heartwood Creation's products stand a notch above the rest in their quality, artistry, and craftsmanship.
My passion for woodworking began as a child when I was inspired by watching my father make furniture for our home. When I joined the Boy Scouts, I read a book by Eric Sloane called “A Reverence for Wood.” That book, in combination with my love for nature, gave me a deeper appreciation for wood, trees, and nature.
I've crafted many things throughout my life from wood, but boxes have remained my primary focus. When I was sixteen, I made a box from birch for my girlfriend and put a romantic note inside. An early teacher introduced me to the sliding dovetail which I use to this day on Heartwood's little Secret Boxes. I soon discovered elaborate and exotic woods and so began my love affair.
Woodworking has always been therapeutic for me. It kept me engaged during tumultuous school years and became something meaningful that involved my heart and my hands. The workshop in my parent's basement quickly became my favorite and most productive outlet. My love for the medium and the joy I receive from working with my hands continues to inspire me decades later.
We are working hard to fill in our stock and be fully back on track this upcoming Autumn. The Covid-19 pandemic has taken a toll on many industries, woodworking included. We love what we do and are not closing our doors, however we do anticipate longer production times for the foreseeable future. After the retirement of some of our most skilled master craftsmen, we are in the process of training woodworkers to create the products you know and love without compromising our quality or craftsmanship.
In the meantime, we invite you to take advantage of a brand new feature we’ve added to our website where you can receive notifications directly to your email as soon as items are restocked. Simply click on an item that’s out of stock, and then select the button that says “Notify Me When Back In Stock” and enter your email. As soon as the item is available again, you’ll be able to order your next favorite Heartwood Creations original. We appreciate your patience during these times and look forward to providing all of our products again very soon.
-The Heartwood Creations Team